Senior manager, global merchant support | melbourne, au
MelbourneBlock, Inc
...mentoring Team Leaders and executing on our Cust Ops people strategy for the SMB Merchant CS teams • Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our Merchants and building [...]
Category Fashion & Arts